Refund policy
At Legend Skyline, we want you to love your order. If something is not right, contact us and we will do our best to help. This policy applies to purchases made through legendskyline.com. Nothing in this policy limits your rights under applicable consumer protection laws.
1. Returns
For eligible items, you may request a return within 30 days of delivery. Items should be unworn, unwashed, unused, and in the condition you received them. Please keep the original packaging where reasonably possible.
Before sending anything back, email support@legendskyline.com with your order number and the reason for the return. Please do not send items to the address on your shipping label or to a production partner. We will provide the correct return instructions and address after reviewing your request. Returns sent without authorization may not be accepted or may be significantly delayed.
2. Made-to-order products
Most Legend Skyline products are produced after an order is placed. Choosing standard options on our website — such as product type, size, or color — does not by itself make an item personalized. Eligible non-personalized products may still be returned under this policy.
3. Personalized and custom products
Products made specifically for you using a custom name, number, date, message, artwork, or other requested change are generally not eligible for change-of-mind returns. If a personalized item arrives damaged, defective, incorrectly produced, or materially different from what you ordered, contact us and we will provide an appropriate resolution.
4. Damaged, defective, or incorrect items
Please inspect your order after delivery. If an item arrives damaged, defective, misprinted, or you receive the wrong product, size, color, or design because of our error, email support@legendskyline.com as soon as possible with:
- Your order number
- A short description of the problem
- Clear photos of the item and the issue
- A photo of the packaging where relevant
After review, we may offer a replacement, reprint, refund, or another appropriate solution. For confirmed errors or defects caused by us or our production partners, you will not pay return shipping.
5. Size and color selection
Please review the product details and our Size Chart before ordering. If you ordered the wrong size, color, or product type by mistake, an eligible non-personalized item may still qualify for a return under this policy. Unless required by law or caused by our error, customers pay return shipping for change-of-mind or incorrect-selection returns.
Colors may look slightly different depending on screen settings, lighting, fabric, and the printing process. Minor variations normal to production are not defects. If the difference is significant, please contact us.
6. Non-returnable items
The following generally cannot be returned for change-of-mind reasons:
- Personalized or custom-made products
- Items that have been worn, washed, altered, or damaged after delivery
- Items showing use beyond what is needed to inspect them
- Gift cards, if offered
- Items clearly marked as final sale, where permitted by law
This does not affect your rights if an item is faulty, damaged, incorrectly supplied, or not as described.
7. Exchanges
We do not run a separate automatic exchange program. If you would like a different size, color, or product, email support@legendskyline.com. We may ask you to return the eligible original item and place a new order. For damaged, defective, or incorrect items, we may offer a replacement instead of a refund.
8. Refunds
After we receive your return, we will inspect it and email you the outcome. We will complete this review and issue any refund due within 5 business days of receiving the item. If we confirm a refund is due without a return, we will issue it within 5 business days of that confirmation.
Refunds go to the original payment method. Your bank or payment provider may need additional time to post the refund; this is separate from our processing time. If you have not heard from us within 5 business days of our receiving your return, please email us with your order number.
Business days are Monday through Friday, excluding UK public holidays. Where applicable law requires an earlier refund, we will comply.
9. Shipping costs
Return shipping for change-of-mind returns or customer ordering errors is generally the customer's responsibility unless the law requires otherwise. If a return is caused by a defective, damaged, incorrect, or misdescribed product, we will cover reasonable return costs.
Original shipping charges are refunded where required by law or where the order was incorrect due to our error. Any extra paid for expedited delivery may not be refundable beyond the cost of standard delivery, where permitted by law.
10. Order changes and cancellations
Because orders enter production quickly, please email support@legendskyline.com as soon as possible — ideally within 6 hours of purchase — if you need to change or cancel an order. We will try to accommodate requests before production begins, but cannot guarantee changes once processing has started. This does not remove any cancellation or return rights you may have under applicable law.
11. Lost or missing packages
If tracking shows unusual delays or your package seems lost, email us with your order number. If tracking shows delivered but you cannot find it, check the delivery location, household members, neighbors, and the carrier first, then contact us and we will review the shipping information with you.
12. International returns
Return procedures, costs, and consumer rights may vary by country. Where local laws give you more favorable rights than this policy, those rights apply. Please contact us before returning an international order.
13. Need help?
Legend Skyline Customer Care
Email: support@legendskyline.com
Website: legendskyline.com
Please include your order number so we can help you faster.